At Skin Choice, we prioritize customer satisfaction and strive to ensure you receive high-quality, authentic products. Please read the following guidelines on our return and shipping policies.
Shipping Policy
Processing Time: Orders are processed within 1-2 business days.
Shipping Duration: Once processed, orders are shipped and typically delivered within 3 to 5 working days, depending on your location and shipping method selected at checkout.
Shipping Notifications: You will receive an email confirmation with tracking information once your order is shipped, so you can follow the progress of your delivery.
Return Policy
We accept returns in the following cases:
Damaged Product: If you receive a product that is damaged, we will gladly accept your return request.
Incorrect Product: If you receive an incorrect product, we will provide a return option for replacement.
Return Process:
- Contact Customer Support: To initiate a return, please contact our customer service team at info@skinchoice.com within 7 days of receiving your product. Include your order number, a description of the issue, and any relevant photos of the product received.
- Return Approval: Once your return request is approved, we will provide you with return instructions, including a return shipping label if necessary.
- Return Timeline: Returns are typically processed within 3 to 5 working days after we receive the product. Once the return is processed, we will issue a refund or ship the correct product as per your request.
Conditions for Return:
Products must be returned unused, in original packaging, and with all tags and seals intact.
Returns are only accepted for damaged or incorrect products, not for change of mind or dissatisfaction with product performance.
Contact Information
For questions regarding our Return and Shipping Policy, please reach out to us at info@skinchoice.com
